Returns policy

Elite Powertrade  strives to provide the best possible service to its customers and has put the appropriate measures in place to ensure all its staff and suppliers are fully aware of, and comply with the Consumer Protection Act. We are committed to operate our business in terms of the requirements of the Consumer Protection Act and our returns policy is aligned therewith.

A customer’s till slip is their guarantee.

Goods will be refunded or exchanged, in accordance with the applicable provisions of the Consumer Protection Act, if the goods were defective, unfit for purpose due to  manufacturing flaw. Elite Powertrade  reserves the right to refer returned goods for replacement by the manufacturer / supplier . Customers are required to present their original tax invoice or till slip or other proof of purchase.

Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. Accordingly, Elite Powertrade  reserves the right to refer returned goods for replacement by the manufacturer or refunding an item and to provide the customer with feedback within 10 business days of receipt of the returned goods and to act accordingly.

As with all warranties, certain conditions and exceptions apply:

Please take proper note of any terms or instructions that accompany your goods;

Goods that show a material manufacturing defect or other material defect within the first 6 (six) months of purchase will be  replaced or refunded; and

Defects that develop after six months may be replaced or refunded at the manufacturer’s/ supplier’s election, and subject to the relevant manufacturer’s / supplier’s  policy.

Once we have accepted a return and approved a refund, the customer will receive the refund in the same manner as payment was made.

Perishables and Groceries

A customer’s till slip is their guarantee.

Elite Powertrade  will gladly refund perishable goods should customers not be satisfied with the quality thereof, within the product’s Expiry date and if is in its original packaging.  Should a product be defective the product should be brought back to the store in its original packaging.

No returns/refunds/exchanges on cigarettes.

Perishable items cannot be returned due to the fact that a customer had a change of mind in respect of the particular purchased item, this is due to public and food safety regulations.

A customer’s till slip is their guarantee.

Elite Powertrade  will gladly refund or exchange non-perishable  items, within a reasonable period of time, should you not be satisfied with the quality thereof.

Elite Powertrade  Online non- perishable returns

This Returns Policy forms part of the Elite Powertrade   Online and General Terms and Conditions

Please note that our delivery agents are not authorized to return goods on delivery, unless the reasons for return are in accordance with the Consumer Protection Act (CPA).

During Covid-19 lockdown, Elite Powertrade  will observe all covid regulations in handling returned items.

Returns can be done at Elite Powertrade Cash & Carry Store

Please present your original tax invoice when returning to stores. This is emailed to you when your order is being processed, or you can get a copy from “my orders” online. You can either print it or show it to the cashier on your phone.

We are not permitted to issue cash refunds for Online purchases with a credit card. Your refund will be processed using the original payment card as specified on your proof of purchase (your Online tax invoice).

If you are returning a gift and no invoice is available, then you will be refunded via a Elite Powertrade  Gift Card Voucher.

Home Shopping

A customer has a general right to return good (a ‘cooling off period’) within 10(ten) business days after delivery, without penalty, should the product be unsatisfactory or incorrect.

The customer will be liable for the costs of returning the goods, should it relate to a change of mind purchase.

Refunds will be finalised within 7 business days. 

Returned goods must be:

  • In its original packaging; and
  • In its original condition
  • Certain conditions and exemptions apply:

No returns will be accepted if:

  • Goods have been altered in any way; and
  • There is a health risk attached
  • Due to public and food safety regulations.

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